IDD/ODP Problems? Denials? Filing a Complaint!

Problems? Denials?

If I am having a problem who do I contact?

After a while, if you find the relationship between you and your Supports Coordinator isn’t working, you should be able to choose another Supports Coordinator.

In order to do this, you will need to talk with the Supports Coordination Organization (SCO). Supports/Service Coordinator Organizations (SCO) are providers with the primary responsibilities of locating, coordinating, and monitoring needed services and supports for Waiver/Program participants. SCOs can monitor individual health, safety, and service delivery.

When you are having other problems, first you need to contact your Supports Coordinator.

If that doesn’t work, then you contact the Supports Coordination Organization (SCO).

If your problem is not resolved, contact the County MH/IDD Administrator.

If your problem still is not resolved, contact the Regional Program Manager of the Office of Developmental Programs. The phone numbers are as follows:

Central Regional Program Phone: 717-772-6507

Southeast Regional Program Phone: 215-560-2245

Northeast Regional Program Phone: 570-963-4749

Western Regional Program Phone: 412-565-5144

If you still need assistance after going through the county and regional offices, contact the Department of Human Services, Office of Developmental Programs.

The telephone number is 717-787-3700 landline

The Toll Free telephone number is 1-888-565-9435

The Toll Free telephone number for Hearing Impaired (only) 1-866-388-1114

If that is unsuccessful or at any time you can go to the Department of Human Services Hearings and Appeals.

 How do I resolve disputes?  What should I know about Fair Hearings and Appeals?  Where can I find information and help?

To resolve disputes; it is your right to use fair hearing and due process available through the Department of Human Services Hearings and Appeals. You can get forms to make an appeal from your Supports Coordinator.

Mediation is a way to resolve disputes between you and the County Intellectual Developmental Disabilities Program concerning the identification, evaluation or the provision of appropriate waiver services or supports.

Fair Hearings and Appeals Stakeholders Information

Hearings and Appeals Process

Department of Human Services Hearings and Appeals Forms