DHS Bureau of Quality Management and Data Review/OMHSAS Quality Management Committee
The bureau is comprised of two divisions:
The Division of Quality Management and
The Division of Systems Management and Data Review.
The Division of Quality Management's responsibilities include:
Evaluate the quality and effectiveness of behavioral health programs by systematically monitoring and evaluating the quality of care and services
Develop and implement a Quality Management work plan that identifies specific activities, measures, and indicators that are the focus of the Quality Management program
Staff the OMHSAS Quality Management Committee, including consumers, stakeholders, providers, county representatives, and OMHSAS staff, to develop goals and review outcomes of QM activities
Oversee the satisfaction, complaint, grievance, and appeals processes for consumers and providers, including technical assistance to ensure that members understand their rights to file a complaint or grievance
Disseminate information so that the outcomes of quality activities are reflected in program changes
The Division of Systems Management's responsibilities include:
Identify, collect, and analyze data from the counties, managed care organizations, and providers; monitor the source and quality of the data
Assist in the development and enhancement of system capabilities so that full, accurate data is collected to assist OMHSAS in reporting on services provided and assessing the outcome of those services.
Generate performance outcome reports for federal agencies, the Commonwealth, and OMHSAS that detail the amount of services, cost of services, and characteristics of persons using services
Provide data support to behavioral health business partners necessary to assist them in meeting their data reporting obligations to the Commonwealth
Amanda Roth, Director
P. O. Box 2675
Harrisburg, PA 17105-2675
Receptionist: 717-525-5351
Fax: 717- 705-8165