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Consumer Family Satisfaction Teams in PA

Consumer and Family Satisfaction Teams meet with individuals and their families to determine whether the services they are receiving are meeting their needs.

The state-required process gives consumers, families, providers, counties, and Medicaid managed-care organizations the opportunity to evaluate the quality of the behavioral health services and to discuss opportunities for improvement.

Advantages of Consumer and Family Satisfaction Teams:

  • Independence from provider organizations

  • Interviewers conduct face-to-face and phone interviews

  • Consumers provide detailed responses because of the interview format

  • Provider organizations can demonstrate their commitment to quality improvement by using the reports


Members of the Consumer and Family Satisfaction Teams are either family members or present or former recipients of behavioral health services and/or drug and alcohol services.


Information from NAMI KEYSTONE https://www.namikeystonepa.org/discover-nami/programs/


The following consumer satisfaction teams are programs of NAMI Keystone Pennsylvania:


ALLEGHENY

Consumer Action Response Team (CART) of Allegheny County

105 Braunlich Drive

McKnight Plaza, Suite 420

Pittsburgh, PA 15237

412-348-0126

800-300-6026


ARMSTRONG/INDIANA

Consumer and Family Satisfaction Team of Armstrong & Indiana Counties

Office Location:

9361 Route 422 West

Shelocta, PA 15774

Email: armstrongcfst@windstream.net

Phone: 724-548-1151Fax: 724-548-1180

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